Printer Offline Trubleshooting

Get Back Printer Online

Troubleshooting an offline printer is quite simple and easy if you go through the quick steps given on this page. In general, the printer status turns offline when there is a connection issue between your printer and a computer. Sometimes, this error also occurs when you have a faulty printer or due to incomplete printer driver installation. To know more about troubleshooting an offline printer connected to a Windows computer, keep reading the instructions below.

 Printer Offline Trubleshooting
  • First, check whether your printer is turned off. If so, check the power cord and turn on your printer.
  • Verify the USB or Wi-Fi connection between your printer and the Windows computer.
  • Use only astandard USB cable to connect your printer to the computer.
  • On your computer, press  Windows + R to open the  Run  dialog box.
  • Type ‘control’ in the  Run dialog box and press the  Enter  key to launch the  Control Panel .
  • Click the  Devices and Printers tab in the Control Panel window and locate your printer.
  • Right-click on your printer’s icon and select the  See what’s printing  option.
  • Cancel all the pending print jobs and click the  Printer tab.
  • Deselect the  Use Printer Offline option from the drop-down list to change your printer’s offline status back to online.
  • If the Printer Offline troubleshooting process failsto bring your printer back online, right-click on your printer’s icon again in the  Devices  section and select the  Set as default printer  option.
  • Now, your printer will be set as the default printer on your computer.
  • Next, open the  Run dialog box and type ‘services.msc’ in the text box. Hit  Enter  to launch the  Windows Services .
  • In the Services  window, locate the  Print Spooler  service and right-click on it to select the  Restart option.
  • If the problem remains unsolved, remove and reinstall the printer driver.