Fix: HP Photosmart Printer Offline

While using a printer, users may come across some issues. One such issue is “offline printer.” If your computer is displaying the HP Photosmart printer offline message when performing the print or scan operation, then try the simple troubleshooting methods given below to fix HP Photosmart Printer Offline error. Before trying the advanced methods, check whether your HP Photosmart printer and the Windows or Mac computer are connected to the same network. Make sure that the correct printer driver is installed on your computer. 

For Windows

HP Photosmart Printer Offline Fix
  • Now, the tool will try to detect the cause of the issue and display some suggestions.
  • Perform the troubleshooting suggestions displayed on the screen to fix the offline printer issue.

1

Using the HP diagnostic tool

  • HP Print and Scan Doctor is a diagnostic tool available for Windows that helps you to identify the cause of the HP Photosmart Printer Offline and fix it.
  • Initially, make sure that your HP Photosmart printer is turned on and connected to the computer.
  • Next, download and install the HP Print & Scan Doctor tool on your Windows computer.
  • Open the tool and click on the Start button to initiate the troubleshooting process.
  • When prompted, select your HP printer and click on the Fix Printing or Fix Scanning button.

2

Setting up your HP printer as the default printer

If you have set some other printer as the default one on your computer, then there is a chance for this issue to occur. To set your HP Photosmart printer as the default one on your computer, follow the below instructions.

  • On the Printers & Scanners screen of your Windows computer, deselect the Let Windows manage my default printer option if it is selected.
  • Now, under the Printers list, select your HP printer and click on the Manage button followed by Set as default.
HP Photosmart Printer Offline

Continue with the following steps if the HP Photosmart Printer Offline even now.

HP Photosmart Offline

3

Starting the Function Discovery services

If your HP printer is using the WSD port, then make sure that the Function Discovery services are running and it starts automatically on your Windows computer. To confirm it, follow the below instructions. 

  • Right-click on your HP printer on the Printers & Scanners screen of your Windows computer.
  • Click on the Properties option.
  • Go to the Ports tab and check if the printer is using the WSD port.
  • If yes, open the Services window of your Windows computer.
  • Now, check if the Function Discovery Provider Host and Function Discovery Resource Publication services are running.
  • If not, right-click on them and select Properties.
  • Select the Automatic option as Startup Type.
  • Click Apply > Start > OK.

For Mac

Using the HP Smart Diagnose & Fix tool

  • Launch the HP Smart app installed on your Mac computer.
  • Click on the Printers tab and select the Diagnose & Fix option from the drop-down menu list.
  • Select Start. 
  • Follow the on-screen instructions to fix the offline printer issue on your Mac computer.

Re-adding the printer

This method will help you resolve most of the printer issues.

  • Open the System Preferences window of your Mac computer.
  • Select Print & Scan, Printers & Scanners, or Print & Fax.
  • Now, highlight the HP printer that you want to remove.
  • Click on the Minus button followed by Delete Printer
  • Now, re-add the deleted printer by clicking the Plus button.
  • After re-adding the printer, check whether the offline printer issue is resolved. If not, perform the next method given below.

To fix the offline printer issue permanently, perform the next method given below.

Resetting the printer system

  • In the Printers & Scanners window, make sure that your printer is selected.
  • Now, right-click anywhere in the blank area of the Printers & Scanners window.
  • Click on the Reset printing system option followed by Reset.
  • If none of the methods could fix the HP Photosmart printer offline issue, then contact us.
HP Photosmart Printer Goes Offline

For further queries to fix the HP Photosmart Printer Offline permanently, feel free to call us.