HP Photosmart C4700 Series Printer Offline

Follow the Troubleshooting Steps

When you try to access your printer connected to a Windows computer, you might get the printer offline message instead of the access to the printer. The offline message can be quite frustrating when you badly want to get things done. The printer offline message that you see on your computer means that there is an issue with the connection between the printer and your computer. On this page, we shall discuss the troubleshooting methods to fix the HP Photosmart C4700 Series Printer Offline issue.

Before getting into the troubleshooting methods, check the following:

Check if the printer is turned on. In case the printer is in sleep mode, wake it up and see if it is online.
Check the printer's connection to the computer.
If it is a USB connection, then make sure the cable is not damaged. Replace the cable if it is damaged.
In case the HP Photosmart C4700 series printer is connected over a network, see if you have turned on your wireless router.
The printer and computer must be connected to the same wireless network.

Set The Printer As Default Printer

Open the Control Panel on your Windows computer.

Click the Hardware and Sound

Click the option Devices and Printers in the next window.

Locate the HP Photosmart C4700 Printer, right-click on the printer name,and select the option Set as default printer.

HP Photosmart C4700 Series Printer Offline

FIX USING HP PRINT AND SCAN DOCTOR

Download HP Print and Scan Doctor tool from the official HP support page.
Open the Downloads folder on your computer and run theexe file.
Once the tool opens, select your HP Photosmart C4700
Carry out the instructions displayed on the tool to fix the offline printer issue.
In case the HP Print and Scan Doctor tool fails to bring back the printer online, proceed to the next method.

SEE WHAT'S PRINTING

Open the Control Panel window.
Click the View devices and printers
You will see the list of the printer(s) connected to your Windows computer.
Right-clickthe HP Photosmart C4700 printer and select the See what's printing?
Delete the pending print jobs, if any.
Click the Printer option at the top and disable the Use Printer Offline option if it is already enabled.
Still, facing HP Photosmart C4700 Series Printer Offline, remove the printer driver from your computer and reinstall it.

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