Fix: HP Officejet Pro 9015 Printer Offline Issue

Follow The Troubleshooting Steps

One of the common errors encountered while using a printer is Printer Offline. This error occurs due to various reasons. If you are having an HP Officejet Pro 9015 printer and if it is offline, perform the basic solutions given below. If the basic solutions don’t resolve the HP Officejet Pro 9015 Printer Offline error, then perform the advanced methods to clear it.

1

BASIC CHECKS

  • Turn on your HP Officejet Pro 9015 printer.
  • Make sure that your printer is selected while configuring the print operation.
  • Check whether your computer and the printer are connected.
  • Restart the printer and your computer.
  • Make sure that your HP printer is ready to perform the print operation and the Use Printer Offline option is not enabled.
HP Officejet Pro 9015 Printer Offline

2

Advanced Methods

HP Ojpro 9015 Printer Offline

For Windows

Run HP Print & Scan Doctor 

  • Initially, make sure that the HP Print & Scan Doctor tool is installed on your computer.
  • On your printer’s main tray, check whether there is enough paper available to perform the print operation. If not, load enough paper and then continue the following instructions.
  • Launch the HP Print and Scan Doctor tool.
  • Click Start. Choose your HP printer from the list.
  • Click on the My product is not listed option if your printer is not displayed on the screen.
  • After selecting the printer, follow the on-screen instructions to resolve the printer offline error.

Set the default printer

  • Open the Printers & Scanners window.
  • Select the option Let Windows manage my default printer if it is not selected.
  • Choose your HP printer.
  • Click on the Manage option.
Fix HP Officejet Pro 9015 Offline
    HP Officejet Pro 9015 Offline
  • Now, go to the Manage your device section and click on the Set as default button.

Now, check if the HP Officejet Pro 9015 Keeps Going Offline issue is resolved. If not, troubleshoot the printer connection issues. To do so, contact our technical experts.

For Mac

Use HP Smart App

  • Launch the HP Smart app on your Mac computer.
  • Go to the Printers tab.
HP Officejet Pro 9015 Goes Offline
  • Click on the Diagnose and Fix option followed by Start.
  • Now, the diagnostic tool will try to detect the cause of the issue and perform the necessary solutions to clear it.
  • Once the issue is resolved, print a test page by clicking on the Test Print option.

Re-add your printer

  • In the System Preferences window of your Mac computer, click on the Print & Fax option.
  • Select your HP printer correctly.
  • Click on the Minus icon.
  • Now, the selected printer will be removed.
  • To re-add the printer, click on the plus icon in the same window.
  • Choose your HP Printer.
  • From the Use drop-down menu, select the AirPrint option.
Bring HP Officejet Pro 9015 Offline

If the above mentioned methods don’t resolve the HP Officejet Pro 9015 Printer Offline issue, then click Call us to contact our technical experts to clear this error.