Troubleshoot HP Officejet Printer Offline Issue

Do these checks initially:

Are you using an HP printer and worrying about why it is going offline? It is one of the standard issues that many users face. So, it is not a surprising fact that, sometimes, the HP OfficeJet printer goes offline. This situation is caused due to some technical issues, such as connectivity problems, outdated drivers, errors in settings, etc. You can quickly rectify the HP Officejet Printer Offline problem by following the simple methods given below.

Perform the following methods one-by-one until the error Brother printer offline gets resolved.

Advance methods

Resolve The issue

1

Set as the default printer

Make sure that the HP OfficeJet printer is listed under Devices and Printers on your Windows computer. If not, restart the printer and make sure that it is listed on the Devices and Printers page. Sometimes, an error in settings will result in the printer going offline. So, check on the properties. Now, follow these steps to solve the printer offline problem.

  • Open the Control Panel window on the PC and choose the Devices and Printers option.
  • Make sure that the HP OfficeJet printer is listed on the page. If the printer is listed, but still it is offline, follow the steps given here.
  • Right-click on the printer icon and select the Set as default printer option.
  • Now, restart the printer and run a test print.
HP OfficeJet Printer Offline

2

Disable the Use Printer Offline option

HP OfficeJet Printer Goes Offline

If the Use Printer Offline option is enabled on your Windows computer, it will result in the HP Officejet Printer Offline. To rectify this problem, carry out the following instructions.

 
  • Go to Control Panel > Devices and Printers.
  • Locate your HP OfficeJet printer and right-click on it.
  • From the displayed options, choose See what’s printing.
  • In the small window that displays, select the Printer tab.
  • In the resulting menu, check whether the Use Printer Offline option is enabled. If yes, then disable the option and ensure that the printer goes online.

3

Run HP Print and Scan Doctor

Run the scanning application on the printer to identify and rectify the errors.

 
  • Go to the official web page of HP and search for the HP Print and Scan Doctor application.
  • Download the software and make sure that it supports your OS.
  • Search for the HPPSdr. exe file on your computer and double-click to install the software.
  • Install the software after accepting the terms and conditions.
  • Run the software and choose the HP Officejet printer.
  • After the scanning is done by the HP Print and Scan Doctor tool, it will identify the problem or issue. The tool will then fix the problem automatically.

4

Update the printer driver

If the above solutions do not work, then try updating the printer driver. Utilizing an outdated version of the software might result in the printer going offline.

 
  • Go to the Start menu on your PC and choose Control Panel.
  • Select the Programs and Features option and locate the HP printer driver from the list.
  • Select and uninstall the printer driver.
  • Now, go to the HP official web page and download the latest version of the printer driver for the HP OfficeJet printer.
  • Install the software after accepting the terms and conditions.
  • Now, run a test print.
  • Your HP Officejet Printer Offline problem should be fixed now.
 

Follow the different troubleshooting methods (whichever works for you) to ensure that your HP OfficeJet Printer does not go offline again.