Troubleshoot HP Envy 6475 Printer Offline Issue

Do Checks Initially:

The HP Envy 6475 printer is an all-in-one machine that can print at a speed of 10 and 7 ppm for black and color copies respectively. It has a good photo-printing quality, among other amazing features.

But, there comes a time when the printer might go through some issues. One such issue you are going to read is the HP Envy 6475 printer going offline. In this printer troubleshooting article, you will read all about the causes, the troubleshooting basics, and the possible methods to resolve the HP Envy 6475 Printer Offline issue once and for all.

Probable causes for the HP Envy 6475 printer going offline:

Here are common solutions that can be useful for both the Windows and Mac operating systems.

Perform the following methods one-by-one until the error HP Envy 6475 Printer Offline gets resolved.

Advance methods

Resolve The issue

1

CLEAR PAPER JAMS

Automatic clearance

We all know that errors like paper jams can cause a huge conflict when it comes to a printer going offline.

  • Press the Cancel button on the printer control panel.
  • The printer will clear the jammed paper present inside.
HP Envy 6475 Printer Offline

PAPER JAM IN THE INPUT TRAY

  • Remove the paper tray.
  • Use a flashlight and see if there is any jammed paper. If yes, remove it slowly without damaging the paper any further.

PAPER JAM IN THE OUTPUT TRAY

  • Remove the paper from the output tray, including the jammed paper.
  • Use a flashlight and check if there is any jammed paper present inside.
  • Try to avoid tearing the jammed paper any further.
HP Envy 6475 Offline

PAPER JAM IN THE CARTRIDGE ACCESS AREA

  • Open the cartridge access door.
  • Wait for the cartridge holder or the print head to stop moving.
  • When the print head stops moving, turn off the printer.
  • Use a flashlight, check inside, and remove the jammed paper and the foreign particles present inside.
  • Ensure that you get rid of it all to enjoy seamless printing.

2

DISABLE THE FIREWALL

    There are times when the firewall or the antivirus causes the HP envy 6475 printer to go offline.
  • Open the Control Panel on your computer.
  • Select the Programs option and click the Uninstall a program button.
  • The window will now open a list of applications.
  • Select the antivirus application and click the Uninstall button.
HP Envy 6475 Goes Offline

3

RESTART PRINT SPOOLER SERVICE (WINDOWS)

HP Envy 6475 Printer Goes Offline
  • Open the Run command (Windows key + R).
  • Type services.msc in the Run command field and press the Enter button.
  • The Windows Services window will now open.
  • Locate the Print Spooler service.
  • Double-click and select the General tab.
  • Under Service Status, click the Start button.

This method will solve the HP Envy 6475 Printer Offline.

4

DISABLE THE USE PRINTER OFFLINE OPTION

  • Open the Control Panel window.
  • Select Devices and Printers.
  • Select the HP Envy 6475 printer from the printer(s) list.
  • Perform a right-click and select See what’s printing.
  • Click the Printer tab.
  • If you see a check next to the option Use Printer Offline, click to uncheck, and the HP Envy 6475 printer will not be offline.
Get HP Envy 6475 Online

5

SET HP ENVY 6475 PRINTER AS DEFAULT

Why HP Envy 6475 Goes Offline

WINDOWS USERS:

  • Open the Control Panel window.
  • Click the Devices and Printers option.
  • Select the HP Envy 6475 printer that appears to be offline.
  • Do a right-click and select the Set as default printer option.

MAC USERS:

  • Click the Apple icon on your Mac computer.
  • Click the System Preferences option.
  • Select the Print & Scan option.
  • Select the HP envy 6475 printer.
  • Click the Print tab.
  • At the bottom of the same window, click the Default Printer drop-down list and select the printer from the list.
Turn HP Envy 6475 Offline

6

DELETE PRINT JOBS

How To Get HP Envy 6475 Online

WINDOWS:

  • Open the Control Panel on your computer.
  • Select the Printers & Scanners option.
  • Select the HP envy 6475 printer from the printer list.
  • Click on the Open queue button.
  • Delete the pending print jobs in the list.

MAC:

  • Click the Apple icon.
  • Select the System Preferences option.
  • Click on the Printers & Scanners option.
  • Do a double-click on the HP Envy 6475 printer.
  • Click the Open Print Queue… button.
  • Select the pending print jobs and click on the X button to delete them.
123 HP Envy 6475 Offline

Kindly work on the methods as mentioned to solve the HP Envy 6475 Printer Offline issue.