Troubleshoot HP Deskjet Printer Offline

Do these checks initially:

When the HP Deskjet Printer cannot communicate properly with the computer, the offline issue occurs. It interrupts the work. At times, the offline problem also happens due to a disconnected power cord. Do check this page for a simple and easy solution to fix the HP Deskjet Printer Offline problem.

Initially, check whether the power cord is securely connected at both ends. If not, disconnect and reconnect the power cord.

Steps to check the printer setup:

Set your HP DeskJetJet as the default printer:

  • Make sure that you have set your printer as the default one. On your computer, navigate to Control Panel. From there, select Hardware and Sounds.
  • Go to the Device and Printers section. Locate and right-click the HP Deskjet Printer icon. Now, select Set as default printer. It fixes the HP Deskjet Offline problem.
HP Deskjet Printer Offline

Perform the following methods one-by-one until the error HP DeskJet offline gets resolved.

Advance methods

Resolve The issue

1

Use HP Print and Scan Doctor:

You can use the HP Print and Scan Doctor tool to troubleshoot the HP Deskjet Printer Offline issue. It helps you fix the printing or scanning issues.

 
  • Before you begin, make sure that you download the tool and load the paper into the paper tray of your printer.
  • On your Windows computer, double-click the downloaded tool and follow the instructions appearing on the screen to install it.
  • You can now open the HP Print and Scan Doctor tool. On the Welcome screen, select Start.
  • Now, try to run the diagnostic tool and then continue with the on-screen instructions to fix the problem.

2

Verifying the Use Printer Offline settings:

Whenever the printer is in offline status, check the Use Printer Offline settings. Deselect the option if it is selected. Here’s how to do it.

 
  • On your Windows computer, go to the Control Panel window.
  • Select Hardware and Sounds.
  • From there, select Devices and Printers. In that section, find and right-click the HP Deskjet Printer icon.
  • Select See what’s printing. It opens the print queue.
  • Now, select the Printer menu at the top-left corner. If the Use Printer Offline option is selected, deselect it to fix HP Deskjet Printer Offline issue.

It is also recommended to check the port number of your HP Deskjet Printer on your Windows computer. It prevents the printer from having an offline issue.

3

Checking the port number for the HP Deskjet Printer:

 
  • On your Windows computer, go to Control Panel.
  • Select Hardware and Sounds. From there, select the Devices and Printers section.
  • Now, locate and right-click the printer icon.
  • Select Printer Properties.
  • In the Printer Properties window, you can click the Ports tab.
  • Check whether the port type matches the connection that you are using. Finally, click OK to solve HP Deskjet Printer Offline issue.

4

Deleting the print jobs:

It is also important to cancel the print jobs as it helps in fixing the printer offline issue.

 
  • On your Windows computer, navigate to Control Panel.
  • Select Hardware and Sounds. From there, select Devices and Printers.
  • In that section, locate and right-click the printer icon.
  • Select See what’s printing. It opens the print queue.
  • Click the Printer menu at the top-left corner of the screen.
  • Now, select Cancel All Documents.
 

Additionally, you can troubleshoot the connection issue. It might help you fix the offline problem. You’ve now seen how to fix the HP Deskjet Printer Offline issue.